Frequently Asked Questions

Yes. All orders ship in plain, unlabeled packaging with no indication of the contents or sender identity.

Nairobi same-day where possible, other regions 1–3 business days.

M-Pesa, card, and cash on delivery in select areas.

For hygiene reasons, unopened products may be returned within 7 days. Opened items are non-returnable.

Absolutely. We never share your details, and billing statements appear under a neutral name.